These Terms and Conditions set out the basis on which Man and a Van Wimbledon provides removal, delivery, transport and related moving services to customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to these terms. Please read them carefully before confirming your arrangement, as they explain your responsibilities as well as ours. The intention of this page is to provide clear, fair and practical terms for a man and van in Wimbledon service, whether you are moving a small flat, transporting a few items, or arranging assistance with loading and unloading.

In these terms, “we”, “us” and “our” refer to the service provider, and “you” or “customer” refers to the person making the booking or receiving the service. These conditions apply to all standard domestic and commercial jobs unless we agree different terms in writing. If any part of the service requires additional labour, specialist handling, restricted access or extended waiting, extra charges may apply in accordance with the quotation or our current pricing structure.

Booking Process
Bookings may be made by phone, email, online form or any other method we make available from time to time. A booking is only confirmed once we have accepted the job details, availability, and any agreed price, and where applicable received the required deposit or written confirmation from you. The booking must include accurate information about the collection and delivery addresses, the number and type of items, property access, parking arrangements, floor level, and any items requiring special care. If the information you provide changes before the job takes place, you must tell us as soon as possible, as this may affect the vehicle size, crew required, timing, and total cost.

We reserve the right to decline a booking if the job is unsafe, unlawful, outside our operating capacity, or likely to involve damage risk beyond what is reasonable for a standard man and van Wimbledon service. Where a booking is accepted based on incomplete or inaccurate information, we may revise the quotation or withdraw from the job if necessary. Any arrival time given is an estimate unless we expressly agree a fixed collection slot. Traffic conditions, weather, access issues, and prior jobs may cause delays. We will use reasonable efforts to keep you informed if timing changes.

Payments
Unless otherwise agreed, payment is due on the day the service is completed and before or immediately after unloading, in cash, bank transfer, debit or credit card, or another accepted method. For some jobs, particularly larger moves or repeat commercial work, we may request a deposit or partial payment in advance. Any deposit paid secures the booking and may be deducted from the final balance. All prices are stated in pounds sterling and may be subject to VAT where applicable.

If the quoted work changes on the day due to additional items, waiting time, difficult access, extra floors, parking restrictions, disassembly, packing, or other unforeseen factors, we may charge for the additional time or labour reasonably required to complete the job. Failure to pay the full amount due may result in suspension of the service, withholding of goods where lawful, recovery action, and any reasonable costs incurred in pursuing overdue sums. You are responsible for ensuring that payment can be made promptly and in full.

If you dispute any charge, you should raise the issue as soon as possible and no later than a reasonable time after the service date. We will review the matter in good faith, but undisputed amounts remain payable. Discounts, promotional offers, and special rates apply only where clearly stated and may be withdrawn or amended for future bookings. For a Man And A Van Wimbledon booking, quoted prices usually depend on the information supplied at the time of enquiry, and the final charge may differ where the actual job is not the same as described.

Cancellations and Changes
You may cancel or reschedule your booking by giving notice in writing or through the agreed communication method. If you cancel more than 48 hours before the scheduled arrival time, any deposit may be refundable at our discretion, minus any non-recoverable costs already incurred. If you cancel within 48 hours, we may retain some or all of the deposit to cover administration, vehicle allocation, staff scheduling and lost business. If cancellation takes place on the day of the job, or if our team arrives and cannot carry out the work because you are not present, the address is inaccessible, or the booking details were materially incorrect, a cancellation fee may be charged.

We may also need to reschedule or cancel due to vehicle breakdown, severe weather, road closures, staff illness, safety concerns, legal restrictions, or other events beyond our reasonable control. In such cases, we will make reasonable efforts to rearrange the service or return any prepayment for the unperformed element, but we will not be responsible for losses arising from the change except where required by law. Any change requested by you should be made as early as possible. We cannot guarantee that amendments can be accommodated, especially where a vehicle, crew or time slot has already been allocated.

We will carry out the service with reasonable care and skill, using suitable vehicles and appropriate handling methods for the items and circumstances described at booking. However, you remain responsible for packing, labelling, securing and protecting items unless we have expressly agreed to provide packing services. Fragile goods, electronics, artwork, mirrors, plants, confidential documents, and sentimental items should be packed and identified with particular care. Please tell us in advance about any items that are especially valuable, unusually heavy, oversized, awkward, hazardous, or difficult to move.

You must ensure that the property from which items are collected, and the destination property, are accessible and ready at the agreed time. This includes arranging suitable parking where possible, obtaining permissions where required, and advising us of narrow corridors, steps, lifts, low ceilings, or other obstacles. If access is restricted or delayed, waiting time may be charged. Where lifting or moving an item appears unsafe, we may refuse to move it unless conditions are made safe. We are not obliged to move items that we reasonably believe may cause injury, breach the law, or damage property.

Liability and Limitations
We will use reasonable care when handling your goods, but our liability is limited to direct loss or damage caused by our negligence or breach of contract. We are not liable for loss or damage resulting from inadequate packing, pre-existing defects, normal wear and tear, hidden faults, unsuitable instructions, insecure items, or circumstances outside our control. You should retain receipts or evidence of value for high-value items where possible, as this may be relevant if a claim is made. Our responsibility for any item is subject to reasonable proof that the item was in our care and that the damage was caused by us.

To the maximum extent permitted by law, we shall not be liable for indirect or consequential losses, including loss of profit, loss of business, emotional distress, or missed appointments, unless such liability cannot legally be excluded. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If damage occurs, you must notify us as soon as reasonably possible and provide enough information for us to investigate. Any claim may be reduced where the damage was contributed to by your acts, omissions, or failure to mitigate loss.

We may, at our discretion, arrange repair, replacement, or compensation up to the reasonable value of the proven loss, subject to any applicable limits and the circumstances of the claim. We are not liable for items left unattended at the customer’s request, items handed over to third parties, or losses occurring after delivery has been completed. Our service is intended to be practical and efficient, not a substitute for specialist insurance cover. Customers with particularly valuable goods should consider taking out appropriate insurance where necessary.

Waste Regulations and Disposal Rules
Where our service includes removal of unwanted items, waste, or rubbish, the customer must ensure that any disposal request is lawful and properly described. We only transport or dispose of waste in accordance with applicable UK legislation, including the requirement to use licensed facilities and to avoid fly-tipping or unlawful dumping. We will not collect hazardous waste, asbestos, chemicals, medical waste, pressurised containers, or any item that requires specialist handling unless we have expressly agreed in writing and have the necessary permissions and capacity to do so.

You must tell us if any items are likely to be classified as controlled or regulated waste. If waste is mixed with reusable items or if the load contains prohibited materials, we may refuse collection or charge additional fees for segregation, reclassification, or disposal. Where relevant, you are responsible for making sure the waste transfer information we require is accurate. If you ask us to remove items for disposal, ownership of those items passes to us only where the law allows and only once we accept them for that purpose. We may decide to donate, recycle, reuse, or dispose of items at our discretion, always in line with legal duties and environmental obligations.

It is your responsibility to ensure that no items handed over for disposal belong to another person without authority, contain confidential information that should be destroyed securely, or include prohibited materials hidden inside containers, boxes, or furniture. If we discover waste that appears unlawful, dangerous or improperly described, we may refuse to handle it and may charge for any time already spent. You agree to indemnify us against losses, fines, penalties or claims arising from inaccurate descriptions, unlawful disposal requests, or breach of environmental obligations caused by you or your agents.

These terms may be updated from time to time to reflect changes in law, business practice, or the services we provide. The version in force at the time of your booking will apply unless a change is required by law. No waiver of any term will take effect unless agreed by us in writing. If any provision is found to be invalid, unlawful or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the rest of the terms will continue to apply. Any failure by us to enforce a right or remedy on one occasion does not prevent us from enforcing it later.

We may assign, transfer or subcontract part of the service where reasonably necessary to complete the job, but we remain responsible for the standard of the service we have agreed to provide. You may not transfer your booking or rights under these terms to another person without our written consent. These terms constitute the entire agreement between us and you in relation to the service, unless additional written terms have been agreed. If there is any conflict between a quotation and these terms, these terms will prevail unless the quotation expressly states otherwise.

Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with a booking, quotation, payment, cancellation, service issue or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this section affects your statutory rights as a consumer under applicable UK law. By booking a man and van Wimbledon service, you confirm that you have read, understood and accepted these terms in full.