Terms and Conditions
Man and a Van Wimbledon Service Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Wimbledon provides removal, man and van, transport and associated services. By making a booking, accepting a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Man and a Van Wimbledon, we, us or our means the service provider trading as a removal and man and van service.
1.2 Customer, you or your means the person, firm or organisation requesting or accepting services from us.
1.3 Services means any removal, man and van, transport, delivery, loading, unloading, packing, or related services we agree to provide.
1.4 Premises means any property, building, flat, house, office or other location where we collect or deliver items or otherwise carry out services.
1.5 Goods means the items, belongings, furniture, boxes, equipment and any other property that we move, handle, transport or store.
1.6 Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
2.1 We provide man and van and removal services including, but not limited to, household moves, small office relocations, item collection and delivery, loading and unloading assistance, and related transport services.
2.2 We may agree to provide additional services such as packing, dismantling or reassembly of basic furniture items. Any such services will be agreed in advance and may incur additional charges.
2.3 We reserve the right to refuse to move or handle any goods that are unsafe, illegal, excessively heavy, improperly packed, or otherwise unsuitable for transport in our reasonable opinion.
3. Booking Process
3.1 Bookings may be made by contacting us with details of the required services, including the collection and delivery addresses, access conditions, approximate inventory of goods, preferred dates and times, and any special requirements.
3.2 We may provide an estimated quotation based on the information you supply. It is your responsibility to ensure that all information provided is accurate and complete.
3.3 Any quotation is an estimate only and is not a fixed price unless expressly stated as a fixed-price quotation in writing. The final price may vary depending on the actual time taken, volume of goods, access conditions, waiting times, additional services, or any other factors outside our control or not disclosed at the time of booking.
3.4 Your booking will be confirmed when we issue a confirmation message or other written confirmation setting out the agreed date, time, and main details of the service. By confirming the booking, you accept these Terms and Conditions.
3.5 We may request a deposit or prepayment as a condition of accepting or confirming a booking. If a deposit is required, the booking is not confirmed until the deposit is received by us.
4. Access, Parking and Customer Responsibilities
4.1 You are responsible for ensuring that there is suitable access for our vehicle or vehicles at all collection and delivery locations, including any necessary keys, entry codes, lift access and clear routes through the premises.
4.2 You are responsible for arranging and paying for any parking permits, suspensions or other permissions required for our vehicle or vehicles to park legally and safely at or near the premises.
4.3 Any parking fines, penalties or additional costs incurred as a direct result of inadequate parking arrangements or instructions may be added to your final bill.
4.4 You must ensure that all goods are properly packed and ready for transport, unless we have expressly agreed to pack them. Fragile or valuable items should be clearly labelled and appropriately protected.
4.5 You must be present, or have a responsible adult representative present, at the start and end of the service to provide access, give instructions where needed and check that the work has been completed. Where no representative is present, we will complete the work as we reasonably consider appropriate and our decision as to the work carried out will be final.
5. Payments, Charges and Waiting Time
5.1 Unless otherwise agreed in writing, our services are charged either on an hourly rate plus any applicable call-out or minimum charge, or on a fixed-price basis as set out in the booking confirmation.
5.2 Charges may include, as applicable, labour, vehicle use, fuel, mileage, congestion or emissions charges, parking costs, tolls, and any additional services requested during the booking.
5.3 Payment is due at the time specified in your booking confirmation. This may be in advance, on arrival, on completion of the job, or partially in advance and partially on completion, depending on the service.
5.4 We accept payment by the methods notified to you at the time of booking. You must ensure that you have the means to pay any outstanding balance immediately upon completion of the service.
5.5 Waiting time caused by delays outside our control, including but not limited to keys not being available, you or your representative arriving late, or delays in access to the premises, may be charged at our normal hourly rate or another rate notified to you.
5.6 If you fail to pay any amount due under the contract on time, we reserve the right to charge interest on overdue amounts and to suspend or cancel any further services until all outstanding sums are paid in full.
6. Cancellations, Amendments and Refunds
6.1 If you wish to cancel or amend your booking, you must notify us as early as possible. The effective date of cancellation is the date on which we receive your notification.
6.2 We may apply cancellation charges as follows, unless otherwise stated in your booking confirmation:
(a) If you cancel more than 48 hours before the scheduled start time, we may refund any deposit paid, less any reasonable administrative costs.
(b) If you cancel within 48 hours but more than 24 hours before the scheduled start time, we may retain part or all of any deposit to cover lost bookings and administration.
(c) If you cancel within 24 hours of the scheduled start time, fail to provide access, or are not present at the agreed time, we may charge up to the full estimated cost of the booking.
6.3 Where a booking is amended and the new booking is of lower value or duration, we may treat the change as a partial cancellation and apply appropriate charges.
6.4 We reserve the right to cancel or postpone a booking due to events beyond our reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness, accidents or legal restrictions. In such cases, we will attempt to reschedule the service to a mutually convenient time. If this is not possible, any deposit paid for the cancelled booking will be refunded, and this will be your sole remedy.
7. Goods Not Accepted for Transport
7.1 Unless we have agreed in writing in advance, we do not accept for transport or handling:
(a) Hazardous, flammable, explosive, corrosive or toxic materials.
(b) Live animals or plants.
(c) Perishable goods or items requiring special temperature control.
(d) Cash, jewellery, precious metals or stones, or other high value items.
(e) Important documents such as passports, securities, deeds or financial instruments.
(f) Any illegal items or items in breach of local or national laws.
7.2 If such items are transported without our knowledge, our liability for loss or damage to them is excluded to the fullest extent permitted by law, and you will be responsible for any damage, loss, fines or claims arising from their presence in the goods.
8. Waste, Disposal and Environmental Regulations
8.1 We are a man and van and removal service and are not a general waste disposal contractor. We do not remove household rubbish, builders waste or other refuse unless this has been specifically agreed in advance.
8.2 Where we agree to remove unwanted items or waste-like materials, you confirm that you are the owner of those items or have authority from the owner to request their removal and disposal.
8.3 Any disposal services will be carried out in accordance with applicable waste management and environmental regulations. We will use lawful disposal sites and follow any relevant duty of care requirements.
8.4 We reserve the right to refuse to remove any items that we reasonably believe to be hazardous, contaminated, illegal, or otherwise unsuitable for transport or disposal.
8.5 Additional charges may apply for disposal services, including charges levied by disposal facilities, additional labour, and travel time, and these will be added to your invoice.
9. Liability and Limitations
9.1 We will take reasonable care in handling and transporting your goods. However, you acknowledge that some risk of accidental loss or damage is inherent in any removal or transport service.
9.2 Our liability for loss of or damage to goods, property or premises arising from our negligence or breach of contract is limited, in aggregate, to the lower of:
(a) The reasonable repair or replacement cost of the affected goods or property, taking into account age, condition and depreciation; or
(b) A maximum overall amount per job, as stated in any quotation or booking confirmation, or, if none is stated, a reasonable limit based on the value of the services provided.
9.3 We will not be liable for:
(a) Loss or damage arising from your failure to pack goods securely or in appropriate materials, unless we have undertaken the packing.
(b) Damage to furniture or items that require dismantling or reassembly where we were not informed that specialist tools, knowledge or instructions are required.
(c) Normal wear and tear, minor cosmetic damage, or pre-existing defects.
(d) Loss of profits, loss of business, loss of data or any indirect or consequential losses.
9.4 You must notify us in writing of any loss or damage you believe has been caused by us as soon as reasonably practicable and in any event within 7 days of completion of the services. We may inspect the damage or request reasonable evidence before considering any claim.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
10. Insurance
10.1 You are responsible for ensuring that you have adequate insurance cover in place for your goods and premises during the removal or man and van services.
10.2 We may hold certain business insurances appropriate to our operations, but these may not cover all risks or fully cover the value of your goods. You should not rely solely on our insurance to protect your property.
11. Delays and Events Beyond Our Control
11.1 While we will make every reasonable effort to arrive on time and complete the services as scheduled, timing is not guaranteed. Transport and removal services are subject to factors such as traffic, road conditions, access issues, weather and other external events.
11.2 We will not be liable for any loss or expense you incur as a result of delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to traffic congestion, accidents, breakdowns, adverse weather, strikes, public events or restrictions imposed by authorities.
12. Complaints and Disputes
12.1 If you have any concerns or complaints about our services, please raise them with us as soon as possible so that we can try to resolve the issue promptly.
12.2 We will aim to respond to complaints in a fair and timely manner. We may request additional information or evidence to investigate your concerns.
12.3 If a dispute cannot be resolved informally, either party may pursue their rights through the courts or any agreed alternative dispute resolution process.
13. Data Protection and Privacy
13.1 We will collect and process personal information about you only to the extent necessary to provide our services, manage bookings, take payment, and comply with legal obligations.
13.2 We will take reasonable steps to keep your personal information secure and will not sell or share your details with third parties except where necessary to provide the services or where required by law.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any contract between you and us are governed by and interpreted in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions, the services, or the contract.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision will be deleted, but the remaining provisions will continue in full force and effect.
15.2 No waiver of any right or remedy under these Terms and Conditions shall be effective unless given in writing. A failure or delay by either party to exercise any right or remedy shall not constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any previous understandings, agreements or representations.
15.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
If you proceed with a booking or allow our services to commence, you will be deemed to have read, understood and agreed to these Terms and Conditions in full.
